Interpreting & Translation

Accessing  Interpreting Services

We work with three different organisations (please see web links) to ensure that we can provide support to meet the needs of all our patients.  It is good practice when using an interpreter to allow additional time for the clinical appointment.     

The most up to date information on the interpreting and translation services, including booking procedures and booking codes is available in the Interpreting and translation policy, available on EQMS.  A brief overview of services is below: 

1. Languageline interpreters

Languageline provide face to face language interpreters and translations of written materials for patients whose first language is not English and offer a telephone interpreting service.  Services are available 24 hours a day, 7 days a week, 365 days a year.  Telephone interpreting is recommended to be used in many different appointment types. 

Useful contact details

Complaints@languageline.co.uk

Anne Denny, Account Manager  anne.denny@languageline.co.uk 07905 650007

To register new users on the online booking system contact Rebecca Salmon Rebecca.salmon@languageline.co.uk0207 715 2867

2. Action on Hearing Loss 

Provide communication support such as BSL (British Sign Language) signers for people who are deaf/hard of hearing.   

3. Deaf/ blind UK 

Deafblind or dual sensory impaired people have a combined sight and hearing loss, which creates barriers in both verbal communication and when accessing printed information.  DeafblindUK provide communication support for deaf/blind patients