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HMRC Income Tax General enquiries
If you have any queries regarding your PAYE tax code in relation to any salary sacrifice items:
Please note that the salary sacrifice team can only provide some guidance with tax issues, please contact HMRC for all tax queries as soon as possible 0300 200 3300.
We would also suggest that all staff set up their own Personal Tax Account on the HMRC Website and/or contact HMRC via their ‘Web chat’ Service:
The link to open a Personal Tax Account is: https://www.gov.uk/personal-tax-account
Please note when using the web chat page that the advisers can only talk to you about PAYE Income Tax or Self-Assessment.
They will not be able to transfer you to another web chat team.
It will show this statement when the web chat adviser is available to speak to you: Advisers are available to chat. Speak to an adviser now. (click on the link)
It will show this statement when the web chat adviser is not available to speak to you: All web chat advisers are busy at the moment. (there will be no link available)
Main link is shown below:
Please use this link to use web chat to talk to an advisor, this is a useful alternative to contacting them by phone or alternatively if your prefer to call HMRC: Phone 0300 200 3300
Please note, if you use web chat you can also print the transcript of your conversation - This may come in very handy if you need to refer to a previous conversation if you experience further issues
